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Simple answers to frequent questions

Learn more about The AO Lifestyle
Frequently asked questions
What would you like to know?

Still have questions? We've got answers! Email us or give us a call.

  • What's the best way to get in touch with you?

    We'd love to hear from you. Feel free to reach out via our contact form or give us a call. We will try to get back to you in less than 24 hours.

  • Where are you located?

    We are proudly located in Greenville, SC, within the Master-Planned Community of Hollingsworth Park.

  • When are you available?

    Check our business hours on the contact page. If you ever have a question outside of these hours, don't hesitate to reach out!

  • What forms of payment do you accept?

    We accept all major credit cards and cash.

  • What is so special about The AO Lifestyle?

    We're glad you asked! What sets us apart is our commitment to our customers and our enthusiasm for what we do! Our Mission Statement says it all: At AO, we believe that healthy is beautiful, knowledge is powerful, kindness is a virtue, respect is essential, and gratitude is vital. Together, these qualities make us unstoppable. THIS is what it means to live The AO Lifestyle. And THIS is what we offer every person who comes into our lives.

  • What practices have you implemented due to the COVID-19 pandemic, and how will you help me feel safe?

    Your safety, as well as ours, is our number one priority! We are actually bound to higher sanitation and disinfection standards upheld by the SC LLR. As practitioners, we are required to take 6 CEU's every renewal period to keep our licenses active and up to date. For those who have come to our establishment before COVID-19, you already know our level of cleanliness is top notch! We use hospital grade disinfectants for cleaning all surfaces. We soak all our implements in Barbicide (and we are all Barbicide Certified!) Barbicide is:

    • EPA approved broad-spectrum disinfectant.
    • Proven effective against HIV-1, Hepatitis B, Hepatitis C, Staphylococcus (including MRSA), Pseudomonas, Salmonella, Clostridium Difficile (C.Diff), Vancomycin-Resistant Enterococcus (VRE), Herpes, Influenza (including H1N1), “Athletes Foot” (TineaPedis)

    We also have a commercial fogger machine that we use to sanitize our spaces on a daily basis. Lastly, we have a state-of-the-art ventilation system that was engineered to keep our air constantly being extracted to an outside exhaust. No recycled air here! With the decision to add nail services to our menu, we wanted to make sure it was equipped with the most advanced ventilation possible to get any bad smells or fumes out in a jiffy. We had no idea how ingenius this decision would be now that we are faced with COVID-19. But we are so relieved we are prepared in the best way possible!

  • Will I have to wear a mask?

    Yes! Not only is it the right thing to do, we've signed the Greater Greenville Pledge. We are dedicated to stopping the spread of this novel Coronavirus. Please be respectful and considerate, and understand we are bound by the mandate that Governor McMaster has set upon all of the businesses within the City of Greenville. We will abide fully to any and all orders placed upon us.

    AO-The Space is a place of acceptance and inclusion. We know not everyone will be happy with this requirement. We ask that you please understand that we are doing the best we can and we will follow all the rules set by those who set them for us. It is difficult, and sometimes even painful, for us to wear masks for 8-10 hours straight. We certainly understand that this is no fun. But there is nothing we can do about it. So we kindly ask that you keep any negativity and general opinions in regards to the masks and PPE to yourself.

  • What do I need to know before my appointment?

    Great question! Here's what will happen before, during, and after your appointments:

    • Appointments are required. We will not be accepting walk-in's at this time.
    • Once your appointment is made, we will send you your intake forms. Please fill them out and have them ready to bring with you to your appointment. Or better yet, scan and email them in ahead of time.
    • Along with your intake forms, you will be required to sign a COVID-19 questionnaire. You will be required to sign this form before each appointment.
    • Once your appointment day/time arrives, please call or text us to let us know you have arrived. Please remain in your car until we are ready for you. We will call or text you to let you know.
    • Please come in wearing your own mask. If you forget your mask, a mask will be provided for you for a $2.00 charge. Masks are not easy to come by these days. And if you can get them, you are limited to the amount of masks you can get. This is why we are charging for them. Please let us know if we need to provide you with a mask when you call or text us that you have arrived for your appointment. We will meet you outside the door with your provided mask, which you will put on before entering the establishment.
    • We will be taking the temperatures of everyone who comes into AO-The Space, including our service providers and team members.
    • Please arrive to your appointment alone. Unless your guest has a scheduled appointment as well, we are not allowing additional guests at this time.
    • Bring only the necessities: car keys, mask, phone, form of payment.
    • We are encouraging that everyone practice social distancing as best we can in our salon environment.
    • Masks will be required to be worn at all times in our salon. Unless you are getting a spa service that requires access to your full face, such as a massage, facial, or a spray tan, masks are to remain on until you reach the area where you will receive treatment.
    • Please be kind, patient, and understanding with everyone in our establishment. We know these times can cause anxiety levels to rise. We strive to have a relaxing and serene atmosphere and complaining about masks or anything else that is out of our control is just not welcome. AO-The Space is where people come to destress and decompress. We will ask again: be kind, patient, and understanding with everyone in our establishment.

Let's talk

We would love to hear from you!
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